Safeguarding Data Privacy

We aim to educate every Malaysian on the importance of data privacy and ways to respect and protect it

Safeguarding Data Privacy

We aim to educate every Malaysian on the importance of data privacy and ways to respect and protect it

Our Data Protection Practices

Digi is responsible to ensure your personal data is processed according to our Privacy Notice(s) and applicable laws

Data Collection

Digi collects your personal data to provide our services to you

Data Access

Access to your personal data is restricted to authorised personnel

Data Security

Digi ensures your personal data is safe and secured at all times

Data Sharing

Digi may share your personal data with third parties for the provision of our services

Data Retention & Deletion

Digi does not store your personal data longer than necessary

Individual Rights

You have the right to access and correct your personal data, as well as opt-out from receiving marketing messages

How Digi manages personal data: Privacy Notice Infographic
How Digi uses cookies: Cookie Notice

Future-Proofing our Value Chain

Safeguarding personal data is important in how we serve all stakeholders across the value chain

Customers
We are actively building capacity for customers and businesses to navigate privacy matters in the digital age.​ How customers can protect their personal data: Infographic

Employees
Our employees are trained and equipped to protect your personal data

Business Partners
Our partners are screened and adheres to the same standards to protect your personal data

Children
We enforce strict measures when processing children’s personal data for our services and programs. ​How to keep children safe online: Infographic

Responding to Authority Requests

In Malaysia, law enforcement agencies (LEAs) and other authorities have the legal power to access the personal data we possess or information from our networks.

Authorities typically require this information to solve criminal cases, prevent serious security threats or help find missing people.  It is our responsibility to respect individual privacy, continuously improve our practices, and discuss challenges we face with relevant stakeholders.