DiGi’s new CEO joins employees in enhancing services for customers
Test brand new improved network and retail services to create better overall experience
SHAH ALAM, 25 August 2014 - DiGi Telecommunications Sdn Bhd (DiGi) today mobilised about 350 employees in the Klang Valley to test its new improved high speed internet network, and review its customer service experience at DiGi dealerships nationwide.
“The way our customers experience DiGi’s services is important to us, and our employees are playing an active role in big and small ways to create better experiences for them. The valuable insight from these activities will contribute towards driving continuous improvements to our network and extended retail touch points so our customers will consistently enjoy the best internet and retail experience with us,” said DiGi’s CEO Lars Norling.
More than 480 employees participated in the network drive test and mystery shopper exercise at DiGi dealerships across the Klang Valley, Penang, Pahang, Johor, Sabah and Sarawak within the week. The network drive test involved 18 cluster locations covering an estimated 6,600km including selected LRT routes. Employees posed as mystery shoppers reviewed service experiences at over 200 dealer outlets. DiGi has held such an exercise five times in the Central region and for the 3rd time nationwide, in efforts to walk in customers’ shoes.
DiGi’s brand new, stronger and more stable network is able to provide a better data experience to customers and create more capacity for the network to support data demand. With the improved overall quality and performance of both data and voice services, customers can now experience the best consistent average speeds on DiGi’s network across more areas in Malaysia.