Digi completes shutdown of 3G network in Eastern region and Sabah

Press Release
December 14, 2021
  • Strengthens 4G network to deliver consistent connectivity and a smooth transition nationwide
  • Urges remaining 3G device users to switch to 4G as soon as possible

SUBANG JAYA, 14 DECEMBER - Digi Telecommunications Sdn Bhd (“Digi”) is on track with its planned 3G network shutdown, having successfully retired their 3G network in Kelantan, Terengganu, Pahang, and Sabah.

With the shutdown completed in these states, Digi has in tandem strengthened its 4G network with new sites and upgraded existing sites to deliver seamless connectivity and better quality of experience for customers. Across Malaysia, Digi’s 4G LTE and LTE-A network now covers 92.4% and 75.3% of populated areas respectively. 

Digi will continue to ensure that remaining 3G device users are able to make the switch to 4G by deploying on-ground roving sales teams nationwide throughout the month to engage customers, creating awareness and offering affordable plans and 4G voice-over-LTE (VoLTE) capable devices. 

The next planned shutdown will involve states in the Southern region (Johor, Melaka, and Negeri Sembilan) on 16 December. This will be followed by the Northern and Central regions on 20 and 22 December respectively, and finally Sarawak on 30 December. 

Switch to 4G device and turn on VoLTE now! 

Digi urges customers to ensure that they are using 4G devices, with the VoLTE function activated, to stay connected seamlessly. 

Customers can easily check whether their phones are 4G VoLTE compatible by sending an SMS “4G” to 28282 or by checking the VoLTE-compatible device list

Additionally, customers can SMS “LTE” to 20000 to check if their SIM card is 4G-friendly. To request for an upgrade to a 4G SIM, customers can visit their nearest Digi Store or Digi Kiosks if necessary.

To help affected users with the transition to 4G, Digi offers a wide range of best-in-value, affordable VoLTE-enabled 4G smartphones through its Pakej PowerJimat deals, as well as selected devices under the Pakej Peranti Keluarga Malaysia

For more info on Digi’s 3G network shutdown, visit https://www.digi.com.my/network/upgrade-to-4g