Digi's iFleet to provide time critical tracking for Medilife Ambulance Services and eCall systems

Press Release
January 7, 2018


  • Where time is essential, iFleet commercial vehicle tracking solution expected to meet or lower average waiting times for ambulance services to 15 minutes or less
  • Launches iFleet RM1 Million Transformation Fund to help SMEs upgrade their fleet and digitise their business using IoT technology

Kuala Lumpur, 8 January 2018 - Medilife Ambulance Services announced its partnership with Digi's iFleet today to provide time critical tracking and greater visibility of its operations based in Sepang. iFleet is a B2B solution targeted at commercial vehicles, the first IoT solution Digi is introducing from its range of Connected Vehicle offerings. The intelligent fleet tracking solution enables businesses to track their fleet in real-time and is currently the most robust all-in-one solution available in the market.

Time Critical Services
Between 2010 and 2013, the public complained that ambulances were taking up to 45 minutes to arrive at emergency scenes. In line with the Health Ministry's pilot project to station ambulances at toll plazas and other hotspots, Medilife Ambulance Services expects to significantly reduce response times with iFleet. The average waiting time for an ambulance is now 15 minutes and this could potentially go down even further now that Medilife's central office can alert ambulances nearest to the distress area and estimate the time of arrival - elements that can make a crucial difference in an emergency.

Medilife Ambulance Executive Director Dr. A.Rasheed Ahamed MD said, ''Being able to track an ambulance in real time also gives us greater visibility to ensure patients arrive at hospitals safely. This convinced us that iFleet could potentially reduce any downtimes or adverse situations significantly, as we operate across the nation, 24 hours a day and 365 days a year.''

Adverse situations such as accidents involving ambulances are all too common in Malaysia - between 2006 and 2014 ambulance accidents averaged at 129 per year, with 9 fatal accidents and 636 non-fatal accidents in five years. 70.4% of ambulance accidents occurred during day time, 55.7% on weekdays, 49.7% accidents in a straight road and 35.4% happened on federal roads1  . Using iFleet, Medilife's central office could potentially flag roads that have a high probability of accidents and alert ambulance drivers to safer routes while also tracking other parameters such as vehicle speed and driving behaviour.

Supporting the move of emergency services to use intelligent tracking solutions
While still in the proposal stage, the government has already expressed its intention to move forward with an emergency call (eCall) system to be installed in all vehicles at a tentative date of 2020. In the event of an accident, the system will notify the Malaysian Emergency Response Services or MERS999, with accident data available in the shortest time possible.

iFleet is uniquely poised to support the government's move towards intelligent vehicle tracking solutions, given its ability to flex its usage in many different scenarios, both in a commercial (B2B) and consumer (B2C) context with a completely customisable set of data parameters to set risk criterias and allow for precise premium calculations.

Praveen Rajan, Digi's Chief Digital Officer said, ''With Medilife Ambulance Services, we are now seeing the usage of iFleet in time critical services, where close to zero downtime and adverse situations are a desired outcome. iFleet is easy to integrate and easier to use in comparison with traditional GPS systems, which are bulky and difficult to install in vehicles such as ambulances. We look forward to supporting businesses that are considering an intelligent tracking solution that can meet the factors above.''

Note: Trends of Ambulance Accidents in Malaysia: Implications to Public Health, Nurul Salwana binti Abu Bakar, Jabrullah Abd Hamid, Nur Amalina Zaimi, Sudharshana Mahaletchumy,Akmalia Shabadin, Azzuhana Roslan, Adilius Manual, Ahmad Shafiq Ishak, Zalilah Abdullah, Siti Haniza Mahmud, Institute for Health Systems Research (IHSR), Ministry of Health Malaysia, URL: http://www.e-mjm.org/2017/v72s1/90.pdf

Digi's iFleet is giving away RM1 Million to help more SMEs upgrade their fleet
Announced in mid-December, the RM1 Million Fleet Transformation Fund seeks to help more enterprises digitise their fleet with iFleet's intelligent tracking solution. Enterprises will benefit from having full visibility and control over their fleet operations, assets and drivers, and the assurance of their vehicles meeting required regulatory safety standards. These results in SMEs building more credibility, efficiency and safety of their business, helping provide business owners a good platform to focus on what's most important - and that is to upscale their business.

''We want to encourage SMEs to apply for the RM1 Million Transformation Fund because we believe this is the core audience where we can make the most difference in terms of business impact for participants. Being more efficient in running your fleet means maximising usage of your current fleet to improve arrival times, and possibly taking on more jobs without increasing the number of vehicles you own. The benefits can also be calculated as money saved, as well as the ease of using our service to relieve administrative jobs from the Fleet Manager and the time this will save,'' said Praveen Rajan, Digi's Chief Digital Officer.

SMEs registered in Malaysia with a fleet size of up to 30 vehicles can apply for the RM1 Million Fleet Transformation Fund from now until 31 March 2018 at www.ifleet.my/transform. The fund is open to any SMEs that manage a fleet of cars, bikes, trucks, vans and any type of vehicles. This includes, but are not limited to SMEs in logistics, construction, engineering, government, healthcare, non-profit organisations, plumbing, pest control, security, rental car companies, transportation, delivery, medical or emergency services, runners and messenger bikes.

Successful applicants will each receive up to RM10,000 in total subsidy amount for the installation of iFleet in their vehicles and also a subsidy towards the subscription of iFleet services. For more information on iFleet and the RM1 Million Transformation Fund, visit: https://ifleet.my/.