Digi's all-inclusive MyDigi app celebrates 3 million active users with smartphones giveaway and more exciting rewards

Press Release
March 17, 2019

Introduces latest version with secured & seamless user interface to enhance customer experience

SUBANG JAYA, 18 March 2019 - Digi Telecommunications Sdn Bhd (Digi) has reached a new milestone when its all-inclusive MyDigi app reached 3 million active users a month since it was first introduced in 2016. The all-inclusive MyDigi app is a one-stop platform for Digi customers to manage their Digi account as well as enjoy Digi exclusive rewards and great deals.

To celebrate this milestone, Digi is giving away 2 units of the limited edition Oppo Lamborghini smartphone to the top two spenders in MyDigi app from 1 March to 30 April, 2019. To be eligible, customers only need to spend a minimum of RM3 on rewards or the bestseller offer, the RM3 for 3GB/1 day pass.

Loh Keh Jiat, Digi's Chief Marketing Officer said, "MyDigi app is a good example of how Digi listens to its customers and strive to come up with a solution that enables them to have greater control over their digital lifestyle. It allows them to manage their own Digi accounts easily and at the same time, be rewarded with exciting offers and deals. This 3-million milestone celebration is our way to thank all of our MyDigi app users and customers for their continuous support over the years."

The MyDigi app has to date, been upgraded with features that are able to provide a better, faster and more convenient solutions enhanced customers' digital experience.

How Lih Ren, Digi's Head of iTelco said, "We are constantly looking at ways to improve the MyDigi app in our efforts to create a more relevant, and a smoother and more seamless digital experience for our customers. The new upgrades and features of the app are tailor-made especially to cater to their needs, bringing to them relevant digital services that will enrich their lives further.

Customer-first focus

This latest MyDigi mobile app is set to boost customers' experience with secured login, seamless features and quick navigation designed for better convenience and faster response rate. Another important upgrade comes in the form of a security feature, where customers will be required to sign up with a one-time password and their mobile number to grant them better protection.

Customers will receive tailored deals in Box of Surprises and MyDigi Rewards under the Deals tab for an experience that best suit their purchases and selections, offered by more than 500 brands and merchant partners across 7,000 locations nationwide.

The app now features a simplified interface that allows customers to manage all subscriptions in one page, including bill or reload information, internet usage, calls and SMS quota and internet add-ons. Customers can now make payments easily as the app allows them to save their payment card on file for one-click payments. They can also manage all numbers under their one account allowing them to pay bills or top up on behalf of Friends and Family via the app, as well as add and manage other Digi numbers registered under their name.

Should they run into any issues while using the app, customers can reach out to Digi via live chat platforms from 10am to 9pm or lodge their case at any time of the day for assistance.

For more information on how to navigate the MyDigi app, please proceed to MyDigi How-To Directory http://digi.my/MyDigiENGDirect.