Keeping customers connected through resilient network, easy access to self-serve online, 24/7 customer service support, and special offers
SUBANG JAYA, 3 June 2021 – Digi Telecommunications Sdn Bhd (Digi) reaffirms its commitment to continue helping customers stay connected with their social, learning and work life during the current Full Movement Control Order (FMCO).
Maintaining quality of network services
Digi’s priority is to ensure the high availability and consistency of our network services, especially at residential areas, customer touchpoints, as well as at medical and vaccination centres. Our network teams have been fully mobilised and are working around the clock to ensure that network and connectivity service levels are maintained throughout this critical time. This includes work to upgrade capacity at high-traffic areas and improve both outdoor and indoor coverage, as people turn to the internet for online schooling, working and staying at home.
Keeping all service channels open to serve customers’ needs
Digi continues to make all its service channels available, including enhancing its digital channels to make it easier for customers to transact online, encouraging more customers to stay home and self-serve.
Products and services catering to different segments and customers’ affordability
As Malaysians increasingly shift to online transactions for personal and business needs during the lockdown, Digi has a range of products and services, including limited time added benefits, to serve different customers’ needs and affordability.
Fibre broadband, 3X faster
Additional data for productivity and education
Additional e-learning resources for school children
Micro and small businesses
To assist micro, small and medium enterprises (MSME) in digitalising their business, Digi Business PENJANA bundles are eligible for the Ministry of Finance’s SME Digitalisation Grant, offering MSME subsidies and savings of up to RM6,000, plus digital solutions at no extra costs. More information HERE.
During this period, Digi continues to keep customers connected to what matters most, and would like to take this opportunity to urge everyone to stay at home as much as possible, and if at public places, to adhere to safety SOP at all times. Stay safe, stay strong Malaysia.