SUBANG JAYA, 28 January 2022 – Digi.com Berhad (“Digi”) today announced its FY2021 results, highlighting network and digital modernisation efforts, operational resilience, as well as commitment in supporting societal recovery from a challenging 2021 as key priorities for the company in the year. The company’s FY2021 service revenue stood at RM5,341 million, a -1.6% Y-Y decline, in line with its financial guidance for the year.
As the country underwent prolonged lockdowns last year, Digi ensured that it maintained the quality of its network services at a time when connectivity was critical for all. The company stepped up efforts to expand its 4G network coverage as well as upgraded existing sites to deliver improved 4G network experience for its customers. These included a successful 3G network shutdown, in line with Malaysia’s Jalinan Digital Negara (JENDELA) initiative. The shutdown enabled 3G spectrum to be repurposed to strengthen Digi’s 4G network performance, allowing for better quality of internet experience. Digi’s 4G LTE and LTE-A network coverage grew to 93.1% and 75.9% of populated areas nationwide respectively, alongside 10,173 km of fibre network.
Digi continues to work closely with the Malaysian Communications and Multimedia Commission (MCMC) on Universal Service Provision (USP) initiatives. In 2021, the company was awarded USP projects in rural and remote areas which will strengthen its ability to provide high-quality and affordable digital connectivity to these communities.
On the back of a strengthened network and solid execution of its business strategy, Digi continued to gain momentum in Postpaid, growing 253K subscribers Y-Y in FY2021 to a total of 3.3 million, underscoring customers’ appetite for high-speed internet, smart bundles and fibre plans. The company also recorded an overall improvement in acquiring quality Malaysian Prepaid customers, whilst its Business (B2B) segment enlarged its subscriber base by 9.8% Y-Y from supporting both SME and large enterprise customers with digitalisation solutions.
Digi’s Chief Executive Officer, Albern Murty said, “We delivered our 2021 priorities amid the current business environment, by emphasising on improved network and digital experiences for our customers and driving efficiencies across the operations. We also remain committed in supporting pandemic and flood relief efforts through various community-focused initiatives and relief aid, and in keeping our customers connected.”
Steady 4Q 2021 performance within guidance
As part of Digi’s strategy, the company completed its planned system migration for its customer billing platform in 4Q 2021. Arising from this was a regrettable but temporary service interruption in the last week of October 2021 as customers faced intermittent data access and errors in quota management, all of which were resolved in due course. Service revenue for the quarter contracted by -1.6% Q-Q to RM1,321 million, largely attributed to the impact of the migration. Excluding this impact, Q-Q momentum sustained, particularly for Prepaid, supported by healthy demand from its Malaysian base.
Key financial highlights in 4Q 2021
Operational highlights in 4Q 2021
Delivering better offers and digital experience to customers in 4Q2021
Responsible Business initiatives to drive recovery from Covid-19 and support communities affected by floods
2022 outlook and guidance
Digi’s 2022 guidance is as follows:
More on Digi’s 4Q 2021 performance is available here.