For immediate publication
Digi adds innovative new self-serve channel through WeChat partnership
SHAH ALAM, 27 January 2015 -- Digi Telecommunications Sdn Bhd ("Digi") today announced its partnership with Malaysia's leading social communication application WeChat as part of the telco's new brand focus to provide a consistent and seamless customer experience.
Under the new Digi Easy brand proposition, the company promises consistently good experiences and the best self-serve channels through its widest network of service touchpoints. This now includes WeChat as a new platform through which customers can engage with Digi for account management and enjoy other benefits from the telco.
With the new partnership, customers can now connect to Digi's Official Account on WeChat (ID: DIGI_MY) to perform various transactions such as checking their Digi account status, purchasing Internet quota, gaining access to exclusive Digi rewards and sending feedback to Digi's customer service. These facilities are open to ll WeChat users. "
Currently, all WeChat usage is zero-rated for Digi customers on the Weekly and Monthly Prepaid Mobile Internet data packages. What this means is these users will have unlimited high speed access to WeChat without using up their quota from their subscribed data plan.
"We are thrilled to be in this partnership with WeChat," said Praveen Rajan Nadarajan, Digi's Head of Digital Services. "Digi is the first telco in Malaysia to work with WeChat in providing convenience and easy access to users through the popular social communications app. This, again, shows our commitment to bringing innovation to our customers and the industry," Praveen added.
"Our reason for choosing to work with WeChat was simple: WeChat is more than just a messaging app. It has social elements and other functionality which allows us to reach out to a wide audience. Digi's WeChat Official Account is not merely a marketing platform; instead, through this partnership, we have integrated functionality with a clear focus of helping us serve our customers better interactively through the features made possible by WeChat," Praveen said.
"We are excited to collaborate with Digi to offer users innovative mobile services at their fingertips," said Poshu Yeung, Vice-President of International Business at Tencent, the company behind the WeChat app. "It brings the whole mobile experience to a new level. WeChat delivers a completely immersive and holistic social communication experience. With the zero-rated WeChat usage package for prepaid users, we are eliminating the barrier to entry and allowing more WeChat users to enjoy this popular communication app."
This partnership announcement spells out the initial phase of the relationship between Digi and WeChat. As part of the second phase of the partnership, Digi will continue building deeper integration with WeChat that will bring more features to DiGi customers through the Official Account. These will be rolled out over the course of 2015.
To access Digi's Official Account, WeChat users simply need to add the Digi_MY WeChat ID from within the application or scan the QR code [attached] from within the app.
Last week, Digi introduced a refreshed brand identity with a promise to be the enabler of digital inspiration for customers, and commitment to deliver service excellence, fueled by the company's solid track record of performance and innovation
The refreshed brand which incorporates a new logo and philosophy 'Let's Inspire' builds on the solid data- focused operations established over the last four years to bring high-quality mobile internet services to a growing number of internet-loving customers.
Apart from Digi Easy, the company introduced three other key propositions for customers: Digi Value, Digi Live and Best for Internet.
Digi Value is the promise of always offering better value for money for voice and Internet plans. Digi Live, on the other hand, is tailored to bring the newest and most inspiring entertainment content (video, music and games) and differentiated product bundles with the latest digital service innovation from strategic global partnerships. Digi's Best for Internet promise is its offering of the most consistent Internet experience and best social media engagement platform through its fastest growing data network.
For more information, and to get inspired, visit www.digi.com.my/LetsInspire.